MEAL Accountability Assistant

Afghanistan
Permanent
Full-time

3 days ago

Job Category: Monitoring, Evaluation, Accountability and LearningJob Description:TITLE: Monitoring, Evaluation, Accountability and Learning AssistantTEAM/PROGRAMME: REALM TEAM LOCATION: Kabul, AfghanistanGRADE: NAT CONTRACT LENGTH: 12 months with possibility of extension based on performance and funds availability.Permanent 0Fixed Term 1CHILD SAFEGUARDING:Level 3: the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.ROLE PURPOSE:The MEAL Assistant -Accountability will support and assist the MEAL department to ensure that Accountability systems are mainstreamed in all programs as per the Country Office's Accountability Standard Operating Procedures and KPI reporting. Specifically, the candidate will assist the MEAL Coordinator (Information Management) to ensure that all programmes have incorporated systems for accountability to beneficiaries, donors, and other stakeholders with a view of learning and improving programmes, and staff are capacitated to carry out the relevant accountability functions.The MEAL Assistant -Accountability will work to put the children and communities we serve at the centre of our work through supporting the Afghanistan Country Office's area offices to integrate child-friendly, gender-sensitive, inclusive, accessible, and appropriate accountability systems (including information sharing and Feedback and Reporting Mechanisms) and support child participation and manage the hotline system. The MEAL Assistant Accountability will work closely with the MEAL, Child Safeguarding, and programme teams to support accountability to children and communities.The MEAL Assistant - Accountability will facilitate management of the FRM hotline system and the FRM databases ensuring effective communication with diverse. He/She will be expected to support inclusive and culturally appropriate accountability systems.The MEAL Assistant main role will be Hotline System management where he/she will be required with the counter-part to coordinate the management and roles.SCOPE OF ROLE:Reports to: MEAL Coordinator - Information ManagementStaff reporting to this post: N/ARole Dimensions: The MEAL Assistant will be based in Kabul.KEY AREAS OF ACCOUNTABILITY:The main areas of accountability and responsibility of this post is to implement Monitoring, Evaluation, Accountability, and Learning activities at the Country Office. Details are below.

Assist the MEAL Coordinator to develop and/or adapt the associated tools required to implement the accountability and participation minimum requirements to ensure that roll-out is standardized across operational areas (e.g., information sharing guidance and materials, feedback and reporting channel guidance, Feedback Handling Standard Operating Procedure, Feedback Database, child-friendly methodology guidance etc).

Assist MEAL Coordinator in carrying out accountability assessments and ensuring that all key accountability elements are included in relevant evaluations.

Ensures that the accountability hotlines are up and running all the time and responds to all incoming calls, text messages and voice mail received.

Prioritize protection principles, respect, and confidentiality in responding to callers.

Provides accurate and timely information to the complainants/ beneficiaries and registers the details of each call in the accountability database on the spot.

Records all the feedback/complaints received through the different accountability mechanisms (i.e. feedback boxes, FRM visit, helpdesk) on the online accountability database.

Be responsible for the proper implementation of all helplines operating procedures and refer all cases to the appropriate responsible persons in accordance with those procedures.

Ensure follow-up of all cases referred to the management team until the closure of the case.

Address beneficiaries' queries through the helpline in a respectful and professional manner.

Extract data from complaints/feedback boxes and enter the databases and ensures efficient data transmission and archives for future reference.

Conduct phone surveys as part of accountability studies to understand beneficiary experiences with using the hotline and other feedback and response mechanisms.

As required undertake technical support visits to assist the MEAL Specialists to in offering remote technical support to area offices implementing accountability and participation activities.

Foster an organizational culture, which is truly accountable to children and their communities.

Any other tasks assigned by the line manager.

BEHAVIOURS (Values in Practice)Accountability:

Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

Widely shares their personal vision for Save the Children, engages and motivates others

Future orientated, thinks strategically and on a global scale.

Collaboration:

Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters

Values diversity, sees it as a source of competitive strength

Approachable, good listener, easy to talk to.

Creativity:

Develops and encourages new and innovative solutions

Willing to take disciplined risks.

Integrity:

Honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS

A bachelor's degree from a recognized/ relevant field (e.g., Development Studies, Anthropology, sociology, Social Worl, International Relations, or related fields)

EXPERIENCE AND SKILLSFluency in Uzbek, both written and spoken, is a mandatory requirement for this position.

Proven understanding of Monitoring, Evaluation, Accountability and Learning in the humanitarian sector.

Minimum of 2 Year experience in the field of monitoring and evaluation.

Experience of supporting/establishing and/or managing Feedback and Reporting Mechanisms.

Good communication (both oral and written) in English and local languages, people skill for conflict resolution and negotiation.

Computer proficiency, especially related to professional office software packages (Microsoft Office).

Experience of working with children and/or with disadvantaged and marginalized groups.

Ability to engage in dialogue with people from diverse backgrounds and to advocate for attention to be paid to the voices of disadvantaged and marginalised groups.

Commitment to the aims and principles of Save the Children. A good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.

Desirable

Experience of supporting meaningful and ethical child and community participation.

Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.

Experience working for an NGO, civil society organization or similar.

Experience of data analysis and report writing.

Proven ability in supporting data analysis to influence programmatic change.

Additional job responsibilitiesThe duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.Equal OpportunitiesThe role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.Child Safeguarding:We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.Health and SafetyThe role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.About Us:The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:· No child dies from preventable causes before their 5th birthday
· All children learn from a quality basic education and that,
· Violence against children is no longer toleratedWe know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

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