About New Link Tourist & Travel:About New Link Travel & Tours:New Link Travel & Tours is registered with Islamic Republic of Afghanistan, Ministry of Information and Culture Tourism, working since 2017, is a private, profitable, non-political, and nongovernmental organization dedicated to the tourism and travel management services. New Link Travel & Tours is managed by independent non-biased local and international professionals whom have been experiencing practically & technically on various fields of travels and tours. We combine the best aspects of a local travel agency and global travel management company by exploring possibilities and innovative solutions to make traveling easy and safe for our customers. New Link is a well-established travel agency offering both domestic and international travel or tour services. A wide network of regional offices in Afghanistan and International partners in over twenty different countries makes our competitive edge New Link is an inbound travel agency in Afghanistan, located in the capital city Kabul. The company runs tours, Visa Facilitation, National & international air tickets. Superlative visa Facilitation of countries namely Uzbekistan, India, Dubai, Singapore Tajikistan, Umrah Package with Gold, Silver, and Bronze Packages Special discount available for corporate clients such NGOs, Embassies, Internet service provider's, telecommunication Medical companies, & with other private sectors originations as well, Air Tickets Assistance of National and international airlines for customers as well corporate clients Special Fares Available for corporate clients such NGOs, Embassies, ISP companies, Medical companies, Telecomm nation companies, & other private sectors originations as well. The company was formed to guide travelers to a natural way to spend their vacations in different cultures, and have a trustworthy journey. House#24, Street#13, Wazir Akbar Khan Main Road, Beside of AIB Bank, Kabul, Afghanistan We believe you will come home inspired and refreshed from the experience. Our main targets are continuous development and improvement of our services, the maximum satisfaction of customer requirements and expectations and continuously reinforce the real image of Afghans in the world. We are creating the best condition ever for our client to enjoy their travel inside and outside the country, we value their relationship with. we have always taken that one step ahead to ensure you are serviced with quality and efficiency starting with our 24 hours and 7 day's customer services, www.Otatickets.com is our online technological portal so that you don't need step out of your home for any travel purchases.Job Description:Key Responsibilities
Handle airline reservations and ticket sales for both domestic and international flights.
Assist customers in selecting the best travel routes, schedules, and fares.
Issue, revalidate, reissue, and cancel tickets according to airline policies.
Provide accurate fare quotations using GDS systems (Amadeus, Galileo, Sabre, or others).
Handle WhatsApp messages, phone inquiries, and online portal clients (otatickets.com).
Maintain strong relationships with airline representatives and corporate clients.
Process refunds, exchanges, and coordinate with airlines for special requests.
Keep records of daily sales transactions entering daily invoices on database.
Ensure high-quality customer service, problem resolution, and timely responses.
Perform other ticketing-related tasks assigned by the supervisor.
Job Requirements:Qualifications & Requirements
Bachelor's degree (preferred) or diploma in Business, Tourism, or related field.
At least 1-2 years of experience in airline ticket sales and reservations.
Hands-on experience with GDS systems (Amadeus, Galileo, Sabre, etc.).
Strong knowledge of airline policies, fare rules, and ticketing procedures.
Excellent communication skills in English, Dari, and Pashto.
Proficiency in MS Office (Word, Excel).
Ability to work under pressure with good problem-solving skills.
Strong customer service orientation and teamwork spirit.
Submission Guideline:Interested candidates should send their CV and Cover Letter (PDF format) to hr@newlinkaf.com Subject Line Must be: Application - Air Ticket Sales Staff (NLT-2025-TS-02) Only shortlisted candidates will be contacted for interview.Submission Email:hr@newlinkaf.comSimilar Jobs