MEL /CARM Assistant

• Coordinate with the relevant departments including finance, operations and program to ensure the effective oversight of MEL functions
• Take part in the development of relevant MEL tools and systems that are consistent with the MC MEL Policy.
• Conduct sites visit (more focused on construction monitoring) and capture strengths and weaknesses of program implementation using unified tools that will be developed jointly with MEL team
• Participate in data collection (i.e. beneficiary registration, verification as well as developing of monitoring tools, etc.).
• Provide support to the Country MEL Manager on developing reports for the program, especially reports intended for internal and/or external circulation.
• Support the data analysis of surveys, in line with the directions of the Country MEL Manager (when required).
• Contribute to preparing and maintaining MEL related documentation to adhere to Mercy Corps' Program Management Minimum Standards as per the PM@MC methodology
• Support facilitation of learning and feedback mechanisms in response to findings of project monitoring, in coordination with the program teams.
• Translate different MEL tools such as survey questionnaires, indicator plan etc. to the local languages, as and when required.
• Assist in regular data entry into the MEL databases and donor required database, if required.
• Establish cordial, professional relations with team members and beneficiaries, ensuring Mercy Corps’ ability to work with transparency, accountability and good will.
• Provide technical assistance to program staff in order to maximize use of the MEL data collection tools.
• Develop capacity building and facilitation series to support casual and/or program teams to better monitor and evaluate their program components, and to make better use of program information.
• Support efforts towards accountability, specifically to MC beneficiaries and donors.
• Apply Do No Harm standards in the monitoring process to ensure activities do not have detrimental effects on vulnerable communities.
• Other assigned tasks, as necessary.

• Lead the implementation of CARM for projects, ensuring accountability to target communities.
• Develop tools to support the project team in maintaining accountability standards.
• Oversee the CARM hotline for feedback from targeted communities regarding project interventions.
• Update the CARM plan and tools according to donor requirements and humanitarian principles.
• Ensure their program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.
• Collect all feedback received via different available feedback channels, like hotline number, face-face (help desk) and suggestion boxes in intervention sites of targeted locations
• Facilitate and establish CARM helpdesk during distribution process in targeted locations.
• Ensure closure of all feedback cases by following up closely with relevant team member(s).
• Assisting the CARM / GESI Coordinator in analyzing trends and preparing monthly/bi-monthly reports.
• Contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction.
• Support the CARM / GESI Coordinator in tasks related to community engagement, sensitization, and distributing IEC materials across all intervention sites.
• Comply with and ensure compliance with global data protection and privacy standards such as confidentially receiving, following up on, and reporting on CARM feedback received.

Mercy Corps