Operations Manager

Mercy Corps

  • Kabul
  • Permanent
  • Full-time
  • 1 month ago
Description :The Position (General Position Summary)The Operations Manager is a key person within the country's senior management team, who ensures the resources are planned and utilized towards effective program support. The Operations Manager plays a key role in the overall leadership of the country program under the guidance of the Country Director.As a member of the senior management team at the country level, the Operations Manager shares the overall responsibility for the direction and coordination of the Mercy Corps country operation activities under the direct supervision of the Country Director.Responsibilities of Operations Manager:As a member of senior management, the Operations Manager is responsible for but not limited to key responsibilities of strategic oversight, development and implementation of policies and procedures and resource management; ensure compliance, building team capacity and coordination at all levels.OPERATIONS MANAGEMENT
  • Manage reliable and cost-effective operations and effective implementation of the strategies of Mercy Corps towards the right direction, including supervision of facilities & office management, information technology, procurement, asset management, fleet management and warehouse management.
  • Supports the program team on timely provision of operations support at a higher level of standards.
  • Ensures compliance requirements of Mercy Corps and rules and regulations specified by the donors and sometimes host governments.
  • Provides management information for decision making as required.
  • Support developing budgets for operations activities of country programs as an integral part of program proposal development and country level budgeting.
  • Represents Mercy Corps as required in coordination with country management. As a senior management team member, the operations manager will have certain representation at the discretion of the Country Director.
STRATEGIC OVERSIGHTStrategic oversight, direction and advice on all aspects of Mercy Corps operations management, aiming at the achievement of the following results:
  • Successful contribution for implementation of country operations strategies and establishment of management guidelines.
  • Advice on operations strategies, policies and plans affecting operations, program deliverables and staffing.
  • Analyzing Mercy Corps' operating environment in the country and adjusting operations and providing advice on contextual changes.
  • Guide Mercy Corps operational strategies and activities.
  • Successful implementation of operational strategies and direct establishment of management achievements with operations.
  • Maintain regular control on operations budget and identify any exceptions or possible implications of under / overspending in a timely manner.
  • Promote continuous organizational learning culture with the empowerment of individuals and teams with the identification of learning needs. Create learning opportunities and ensure access to available learning resources.
IMPLEMENTATION OF POLICIES AND PROCEDURESImplementation of appropriate operations policies and procedures that comply with Mercy Corps’ policies and procedures and with donor rules and regulations focusing on the achievement of the following results:
  • Full compliance of operations with Mercy Corps Global Supply Chain Operations policies, procedures and processes.
  • Provide strategic, technical and managerial leadership in implementation of Global Supply Chain Operations policies in the country program.
  • Ensure ongoing full compliance with Mercy Corps finance policies and procedures and others (i.e. Program Management Manual, National Staff Handbook etc.)
  • Act as focal point from operations for all internal and external audit matters in coordination with country management.
  • Work closely with key stakeholders, including Global Supply Chain team, country finance, HR, program and field coordinators for high quality and effective operations support.
  • Provide expert advice on Mercy Corps policies regarding resource management, tools, etc.
  • Development of local policies and procedures with the support of country management and implementation of them.
RESOURCE MANAGEMENTEffective and efficient resources management in administration, procurement, logistics and IT on the achievement of the following results:
  • Ensure effective management of administrative / logistics resources and reporting in a systematic, transparent and efficient manner to country management.
  • Responsible for the provision of high quality and timely procurement and other program support.
  • Exercising oversight over procurement processes and logistics ensuring compliance with Mercy Corps procurement policies and procedures as well donor rules and regulations.
  • Oversee provision of transport and travel support (international and domestic).
  • Staff capacity building, mentoring and coaching ensure the highest performance. Develop teamwork plans, set performance goals and provide regular performance feedback.
  • Oversight on maintenance of proper custody of Mercy Corps assets, warehouse inventory and general inventory.
TEAM MANAGEMENT
  • Develop the capacity of the team, deepen understanding of their roles and assist with career development.
  • Assist team members with information, tools and resources to improve performance & reach objectives.
  • Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on one and performance reviews.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Hire, orient and lead team members as necessary.
  • Work with all Mercy Corps staff to ensure smooth introduction and adoption of operational systems.
SECURITY
  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.
Supervisory ResponsibilityKabul based Procurement and Logistics Officer, Admin Officer, IT Coordinator.Indirect / technical supervision of all field-based operations (Logistics, Admin, Procurement, Warehouse) staff.

Mercy Corps